Have you purchased an app by mistake, or do you not like the way your “premium” app is behaving? Bought an app that wasn’t quite what you thought you were shelling your hard earned money out for? Not to worry because there’s a Play Store policy to save the day. Google allows you to receive a complete refund on any application you purchase from them. What’s the catch you ask?

Only two things seem to be apparent. Firstly, the refund has to be claimed within two hours of purchasing the app or the offer will be void. Secondly, a refund can only be obtained once per application. These seem to be sensible restrictions to prevent users from exploiting the service, while still being fair to the user.

So you no longer have to worry about little kids getting a hold of your devices and racking up a jaw-dropping bill on your credit card, provided you correct it within Google’s two hour window. Google also mentions that if the refund period has passed then you can contact the app developer directly using the details provided on the apps details page, but this sounds like a tiresome process that doesn’t seem to have a particularly happy ending in most cases.

You have to love Google’s willingness to return your money as they have provided three very simple and convenient ways in which your refund can be claimed. Using either your mobile device, Android TV or computer it’s possible to rectify a mistakenly bought app with just a few steps.

Using an Android mobile device:

  1. Open the Play Store app
  2. Hit your menu key and select “My Apps”
  3. Scroll to the app or game you wish to return and click it
  4. Select “Refund”

Via an Android TV:

  1. Open the Play Store app
  2. Select the app you wish to refund
  3. Select “Refund”

While seated at your computer:

  1. Using your browser, navigate to Google Play
  2. Click the gear icon and select “My Orders”
  3. Hover over the app or game you’re planning to return
  4. Click the Menu icon (three dots) that appears
  5. Select “Report a Problem” followed by “I’d like to request a refund”
  6. Describe the reason for the refund, then click “Submit”

As a last resort, if none of the above work for you or if they are unavailable for any reason or even if you just prefer telephonic help, there’s the option of a calling Google’s toll-free line for your country. These numbers can be found here.

The refund service will do well to boost people’s confidence in Google but how will Google counter against users who repeatedly claim refunds? Some games and apps can be completed within two hours if used non-stop, so users may be able to get the full experience free of charge, even if it only lasts a short time. Let us know if you’ve used this service and how you found the experience by leaving a comment down below. We want to know the good, the bad, and the ugly about your refund experiences so don’t hold back.

3 COMMENTS

  1. I remember that I sent a mail, but I couldn’t find it.
    I think they said that I needed to wait to see the refund.. But it never came..

  2. i tried to do it like a year ago, and the app disappear from my apps, but never get the return of my money.. happened with two or three apps… never tried to do it again..

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