In this tutorial, we’ll describe in detail the ways to fix a range of Google Play Store errors. Whether it’s ‘unfortunately google play services has stopped’ error, Error 495, Error 403, Error 505, Error 921, Error 927, Error 504, Error code -103, Error 941, Error 491 and so on.
Since you’re reading this post, I assume that you’ve been experiencing troubles while installing apps from Google Play Store from your Android device. Google Play Store is the largest app store for Android apps and games which acts as a giant hotspot for all the Android users. Few minutes of browsing apps in the Google Play Store would leave you craving to search for more and more apps.
On the dark side, many Android users frequently complain about receiving different weird errors while trying to install apps from the Google Play Store. The reasons for these errors are numerous and Google mapped unique codes to these errors for easy reporting and solving these issues.
Today, we have taken some time to list some of the most reported Google Play Store errors and the simple workarounds to solve them. The listed fixes are universal and should work on any Android device irrespective of the Android version. So, without any further ado, let’s see how to fix Unfortunately Google Play services has stopped and other Google Play Store errors on Android devices.
- Fix Google Play Store Errors
- 1. Unfortunately Google Play services has stopped
- Possible Causes of the Error
- Fix 1: Remove apps & Free Space
- Fix 2: Disable Play Store, Clear Data and Cache
- Fix 3: Reset Your Google Account
- Fix 4: Reinstall Google Play Services
- Fix 5: Flash Google Apps
- 2. Google Play Store Error 505 and Error code -103
- Fix 1: Clear Cache and Data of Google Play Store
- Fix 2: Reconfigure your Google Account
- Fix 3: Factory Reset your Android Phone
- 3. Google Play Store Error 403
- 4. Google Play Store Error 491
- 5. Play Store Error 492
- 6. Google Play Store Error 495
- 7. Play Store Error 498
- 8. Google Play Error 941
- 9. Google Play Error 504
- 10. Play Store Error 921
- 11. Google Play Store Error 927
- Fix 1:
- Fix 2: Update the date and time on your device
- Fix 3:
- Fix 4:
- 12. Insufficient Storage Available error
Fix Google Play Store Errors
The Google Play store errors can either be identified using the unique error code or the error message. We have listed both the error message and the error code which will help you find the solution for your issue quickly. Below is a list of 11 Google Play store error codes along with the solution to fix them easily.
Here’re some quick fixes that you should try if you get any Google Play Store related error.
- Restart your phone.
- Check your phone’s date and time settings
- Make sure you have a good data connection.
- Clear the Google Play Store app’s data and cache.
- Uninstall previous updates by going to Settings> Apps and tapping Disable button. Re-enable it and then install the latest version of Google Play Services
- Reset your Google account on your device and set it up again..
- Check your disabled apps to find out if you have mistakenly disabled any wrong system app that might have caused the issue.
- Disable and Enable Download Manager from Settings> Apps.
Delete the file “hosts.txt”. The action requires root access. Go to root/system directory using a root file manager, search for “hosts.txt” and delete the file. Reboot the phone
- If none of the fixes mentioned above work, perform a factory data reset.
1. Unfortunately Google Play services has stopped
“Unfortunately Google Play services has stopped” is one of the most commonly encountered errors on Android devices. The issue might pop up for various reasons and therefore, you might need to try a number of solutions until the error is fixed.
Possible Causes of the Error
- Part-installed apps: something went wrong part-way through installing an app
- /mnt/sdcard is full
- Corrupted app data
- Corrupted binaries
Fix 1: Remove apps & Free Space
If you have installed too many apps on your device, your device memory might be full and it might cause the Play Store app stop functioning or result in unsuccessful app downloads. To fix the issue try removing some apps and data for free some space.
Fix 2: Disable Play Store, Clear Data and Cache
Now here are the most commonly practiced fixes for the “Unfortunately, Google play store has stopped” error.
- Open your device Settings.
- Now look for Apps/Applications in the Settings menu and tap it.
- Swipe the app page from right to left to see the list of All apps present on your device.
- Now scroll down to Google Play Store app and tap it.
- On the App info page, tap Storage and then Clear cache, option.
- Then back to the app page and tap Force stop and Disable buttons. If you see Uninstall updates option, let it uninstall and then restart the app. Reboot your device and check if the error has gone.
- If the issue still persists, open Settings> Apps> All> Google Play Store> Storage again and tap Clear data option. Reboot the phone and try again.
Fix 3: Reset Your Google Account
Do you still see “Unfortunately Google Play services has stopped” issue? There’s one more thing to try.
- Open Settings> Accounts> Google.
- Tap your Google account ID that you use to sign into your Android device.
- Select Remove account option.
- Now go back and launch the Google Play Store app.
- Sign in with your Google account when prompted.
Fix 4: Reinstall Google Play Services
Sometimes, “Unfortunately Google Play services has stopped” error is caused by corrupted Google Play Services binaries. You can easily fix that by clearing app data from Settings> Apps> Google Play Services or by reinstalling the app.
Fix 5: Flash Google Apps
If you are using a CM, AOSP, AOKP, Omni, Slim or some other custom ROM on your phone or tablet and are having the “Unfortunately, Google play store has stopped” issue, you should look for the latest Gapps (Google apps) flashable zip based on the Android version of your ROM.
We suggest installing a Gapps package recommended or provided by the ROM developer. Having downloaded the correct Google apps zip package, flash/install it using CWM/TWRP/PhilZ recovery and reboot your device.
2. Google Play Store Error 505 and Error code -103
The Google Play Store error code #505 means the failure to install apps from the Play Store on your device. You see a box saying “Unknown error code during application install: “-505”.
Fix 1: Clear Cache and Data of Google Play Store
- Go to Settings.
- Click on Apps or Applications option.
- Now, swipe right further to open All tab.
- Now, scroll down and look for the Google Play Store app and tap it.
- Then select Storage. Here, you will see two buttons – 1. Clear Cache and 2. Clear Data. Click on them.
Fix 2: Reconfigure your Google Account
- Go to Settings.
- Click on Google option under the Accounts Section.
- Now, click on your Google account and select the Remove Account option.
- Now, restart your android phone and reconfigure your Google Account.
Fix 3: Factory Reset your Android Phone
Editor’s Pick: How to See All Purchased Apps in Google Play Store
3. Google Play Store Error 403
On a bad day, you might have encountered this error saying “The download is impossible and the request is forbidden”. This error might be due to multiple issues, but the below fix might save you.
- Try removing one Google account, if you’re using two accounts on the same device and clear the Play Store search history as well. Now try making the download again to see if the problem still persists.
- Try using an alternate Google account to download the applications, if it works, try adding the previous account again and reboot the device.
- It might also be due to bad proxy settings, try clearing or re-entering the proxy of your mobile data connection/WiFi from the settings.
4. Google Play Store Error 491
This alert occurs due to corrupt app data of your Google Services or might be due to some issue with the Google account. The error will be like “Downloads and updates impossible”.
- Remove your Google account by going to the settings for your device, then accounts and Google. Hit remove the account. Reboot your Android and add the account once again. Next, in the settings, go to Apps (Applications) and swipe to find ‘All’ of your apps. Scroll down to Google Services, then click clear data and finally force stop.
5. Play Store Error 492
This is one of the error you might not face regularly but any error bugs me always. The error will be like “It’s impossible to install an application due to the Dalvik cache”.
- Open the device Settings app and navigate to Settings> Apps> All> Google Play Store> Storage> Clear data. Go back and tap the Force stop option too. Now, delete data from Google Services Framework as well.
- If the problem persists, you can use any custom recovery or use any apps that can clean the Dalvik cache. This will not delete any personal or app data, so it’s safe to operate.
Suggested reading: How to Setup Authy for Two-Factor Authentication on Android
6. Google Play Store Error 495
The Google play store error 495 gives the error message as “Problem downloading or updating apps from Play Store” which will cause issues while you try to download or update apps from the Play Store app on your device.
- You can simply fix this issue by deleting the Google Play Store and Google Services Framework data in Settings. To do this, open the Settings app and navigate to Apps> All> Google Play Store> Clear data. Now, delete data from Google Services Framework as well. This will assign a new Google ID to your device, so your apps might act a little wonky for some time but this won’t be a permanent issue.
- Once you clear the data, delete your Google account on the device and reboot. Link your Google account again in Settings> Accounts> Add Account> Google Account. Now you can seamlessly download or update apps from Google Play Store.
7. Play Store Error 498
This error occurs when the cache partition of your device is full which causes frequent” interruption of downloads from Google Play Store”.
- Delete unnecessary apps and related files, best use any cache cleaning application if you don’t want to clean cache for each app individually.
- You can also clean the entire cache partition by rebooting into recovery mode and formatting the cache partition. This operation doesn’t delete your app data or personal files.
8. Google Play Error 941
Sometimes, you see an annoying Error 941 while updating apps from the Play Store. This is due to some “Interruption during the update” which will keep on stopping you from updating apps.
- Open the Settings app, navigate to Apps> All> Google Play Store and clear both cache and data.
- Similarly, open the Download Manager and clear cache and data for it too. Now try to update the apps again and you should see the apps downloading without issue, if you face any issue, reboot the device and try updating again.
Don’t miss: How to Get Refund on Google Play Store Purchases
9. Google Play Error 504
The Error 504 shows an error message “App could not be downloaded due to an error” which occurs more frequently in Android devices, the usual cache and data clear will fix this issue.
- Open the Settings app and navigate to Settings> Apps> All> Google Play Store> Storage> Clear data. Now, delete data from Google Services Framework as well.
- Try downloading the apps again after rebooting the device.
10. Play Store Error 921
In the case of error 921, you can’t download an app from the Play Store.
- Delete the cache of the Google Play Store application from the app settings. Try downloading some app from the Play Store.
- If this doesn’t work, clear the Play Store app data, but bear in mind that this will delete all the settings that you’ve made previously.
- You can also try removing your Google account, restart the device and add it again.
11. Google Play Store Error 927
I guess most of the Android users might have seen this error while using the Google Play Store. The error will be like “The download is impossible because an update of the Play Store is in progress” or“AppName could not be downloaded due to an error. (927)”
The following fixes should also work for the errors mentioned below:
- “No connection”
- “Error retrieving information from server. [RPC:S-7:AEC-0]”
- “Connection timed out”
- This is usually due to the Play Store or Google Services updating in the background which will temporarily halt the app downloads. Wait for a few minutes and see if everything’s fine, else try force stopping the Google Play Store and Google Play Services.
Fix 2: Update the date and time on your device
- Make sure you have a working Internet or mobile data connection.
- Restart your device.
- Open your device’s main Settings app.
- Touch Date and time.
- If you see “Automatic date & time” and “Automatic time zone,” uncheck them.
- Manually change the date and time so that they are wrong. Note: don’t worry – we’ll change them back to the right date and time in a minute.
- Tap the Home Screen button.
- Go back to your Date and time settings.
- Manually change the date and time, so that they are correct.
- Re-check the boxes for “Automatic date & time” and “Automatic time zone.”
- Restart your phone. Doing so should fix Error 927.
If the above steps didn’t work for you, try the following:
- Open Settings.
- Tap Apps or Applications (depending on your device).
- Tap Settings> Apps> All> Google Play Store> Storage> Clear data.
- Now go back to Apps or Applications.
- Select Downloads or Download Manager> Clear cache> Clear data.
- Open your device’s main Settings app.
- Open Apps or Applications.
- Tap Google Play Store> Uninstall updates> OK.
- When prompted to change the Play Store app back to the factory version, touch OK.
- Now go back to Apps or Applications.
- Open Downloads or Download Manager.
- Tap Disable and then Enable options.
- Restart your phone.
- If you have a strong Wi-Fi or mobile data connection, the Play Store app will automatically update to the latest version within a few minutes.
12. Insufficient Storage Available error
Most of the Android users with limited storage issue might have faced this issue multiple times. The alert is pretty explanatory, you have a lot of apps installed on your device which consumed all of your app storage.
- The easiest fix is to uninstall the apps which you use any longer. This will clear up some space on your device.
- If the error still persists, try downloading the App2SD app and move some of the apps to external storage.
- Try clearing unnecessary app data using any junk cleaning apps, this usually does the trick in most cases.
These are some of the few errors that frequently occur while using Google Play Store app if you’ve observed any other errors or know any other fixes, kindly help others by posting it in the comments section below.