Chatbots are becoming more and more frequently used in today’s world. In this article, we will explain everything you need to know about chatbots. We will cover what a chatbot is, the benefits of using one, how do AI chatbots work, online chatbots, and chatbot examples for your Android device.
What are Chatbots?
A chatbot is an AI program that can simulate a natural language conversation with a user through messaging apps, sites, smartphone applications, or over the phone. The first chatbot was created in the 1960s by Joseph Weizenbaum, a professor at MIT. Today, chatbot technology has grown a lot. It connects with people on a personal and empathic basis. AI chatbots are drastically altering the customer service experience. They are aware of the words’ context and significance. They will ask questions to elicit intent and assist in the resolution of consumer issues. One of the most appealing features of chatbots is that, unlike apps, they are not downloaded, do not need updating, and do not take up memory on the phone. Another advantage is that we can have several bots in the same conversation. This way, we wouldn’t have to move from one app to another depending on what we needed at the time. What are the consequences? More enjoyable user encounters, as well as customer service connections that are smoother and easier. A chatbot solution must be capable of performing tasks adequately in order to be successful. Human assistance is crucial here: regardless of the approach or platform used, human interference is required to customize, practice, and enhance the chatbot system.
Benefits of Chatbots
According to surveys, more than half of consumers want a business to be open 24 hours a day, seven days a week. Though waiting for the next available operator for minutes is not yet a solved problem, chatbots are the most likely candidates to solve it. Maintaining a 24-hour response mechanism ensures that the vendor and the buyer are in constant contact.
An operator can focus on one client and answer one question at a time. A chatbot, on the other hand, will respond to thousands of questions simultaneously. Thanks to the cloud, the internet, and software processes, instant answers are possible.
When a customer talks with a customer service representative, it is impossible to predict how other representatives will react. If a customer service representative is unhelpful, the customer will be tempted to call again to see if the next rep is more helpful.
Other benefits of chatbots are:
- Recorded answers
- Instant transactions
- Cost savings
- Increased sales
- Increased customer interaction
- Reaching new customers
More about Chatbots
To understand the difference between AI chatbots and rule-based chatbots, you must know what differs artificial intelligence from automation. The plain chatbots, rule-based ones, just follow a script and answer or ask questions that would increase the sales of the company. They are unable to change the language or communicate freely with the customer. AI chatbots, on the other hand, can more or less operate on their own. They use Natural Language Processing, known more as just NLP. They can be much more effective than rule-based bots in many cases, such as handling complex queries or processing large amounts of data. AI chatbots are not so useful nor needed for simple tasks like guiding customers to sign for something or just make them focus on something specific. In general and specifically for AI chatbots, the usage is growing rapidly because many companies saw their potential. Chatbots are becoming common even in M-commerce.
Online Chatbots for your Android Device
If you have been wondering whether you can use chatbots through your Android smartphone, yes, you can. A person can make an AI chatbot in minutes without downloading anything or by using an application. There are many options for chatbots, but some are better than others. For example, Replika can basically become your friend. By recording or writing your daily activities and experiences, the bot learns about you and tries to mimic your personality. You can upvote and downvote a phrase the bot uses, so it continues or discontinues to use it, so the responses are more human-like. There even chatbots, which purpose is to help you deal with anxiety or depression. Wysa is one of these bots. During a conversation, Wysa gives you suggestions for replies to make it easier. It is focused on presenting solutions for the problems you are bearing. If you don’t need a friendly or therapeutic chatbot, instead just to laugh a little, SimSimi is a perfect option. It makes jokes all the time, but you can make a report if it crosses the line and uses abusive language. Some chatbots like Mydol, that can be your virtual boyfriend or girlfriend and have the personality of your favorite celebrity. In a few words: there are many available online chatbots for your Android device to have different types of conversation with them or even living out a dream.