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“Firmware upgrade encountered an issue” – Got This Error While Installing Firmware? Here’s the Solution!

Most Android users refrain from gettings involved with stuff like rooting and flashing ROMs simply because they are afraid of getting their phone or tablet bricked while trying to do so. I think it is a wise decision not to play with things one is not familiar with. I still remember how my hands quivered and heart bounced while rooting my first Android phone, the Galaxy S. Those terrible moments when every step to root the phone made me believe that it would be bricked, still thrill me.

Using your phone the gentlemanly way without ever dreaming of rooting or installing a third-party ROM might be justified to a certain extent. However, the question still remains— is your device safe if you depend solely on official updates sent from your phone’s manufacturer? Custom development activities might lower the chances of your device getting into trouble, but disdaining them does not guarantee that it will be safe against bricking, or rather soft-bricking! Remember, keeping to the right side of the lane does not guarantee your safety!

Even  installing the official firmware using Odin or receiving latest updates via Kies or OTA on your Samsung Galaxy device might get you into panicking situation. Personally, I know about hundred cases at least where people, while attempting to install firmware via Odin or getting OTA update, ended up with the following message on their Galaxy phone or tablet’s screen:

Firmware upgrade encountered an issue. Please select recovery mode in Kies & try again.

Some possible reasons for this error message might be:

  • USB Debugging was not enabled before installing firmware via Odin
  • USB Drivers not installed properly
  • Device was disconnected while the firmware upgrade was in progress
  • Any reason that hindered software installation

Whatever reason might be responsible for the firmware upgrade issue, the outcome is certainly not pleasant. The most popular solutions used by people for solving the issue after facing that screen are entering the device into Download Mode and install the firmware again, and booting the device into Recovery mode and wiping data/factory reset. Unfortunately, both these remedies do not help in most cases. If you are viewing this page, I assume you have a device suffering this issue, or you someone who wants to keep himself updated with solution for such problems.

Warning!

Please be warned that following the procedure given below will wipe all data stored  on the internal storage of your device and installed apps.

How to Fix the Issue:

To get out of that error screen and get your device into normal condition, you need to do the following things:

  1. Download and install Samsung Kies on your computer if you do not have it already installed on it.
  2. Note down your phone’s Serial number somewhere. You can find it under the battery of your device or the box your brand new device came with.
  3. Launch Kies and click Tools > Firmware Upgrade and Initialization
  4. Connect your device to computer using USB cable.
  5. Enter your device model name in all CAPS (GT-I9500, for example) and click on OK.
  6. Then you will be asked to enter the Serial Number of your device.
  7. Once again, select OK on the next screen.
  8. Doing this will force Kies to download the require firmware update files for your device.
  9. Respond and confirm all securities warnings to clear the way for emergency firmware installation and then select Start Upgrade.
  10. Kies will now start downloading firmware files and the process might take several minutes depending or data connection speed.
  11. When it is finished, new firmware will be installed on your device and you will see a screen like this:
  12. Click on OK and disconnect the cable.
  13. Reboot your device and done!

Your Galaxy phone or tablet should not boot normally and then you will feel a great sense of relief. Enjoy and cheers!

 

This Guide Didn’t Help You Out?

Try Installing the Official Firmware Manually Using Odin

(The tutorial works with all Galaxy devices though the title says it is for Galaxy S4. Just download the correct firmware file for your device and follow the steps).

 

Also Read:

How to Downgrade Firmware on Samsung Galaxy Devices

How to Backup and Restore EFS/IMEI Data on Samsung Galaxy Devices

This article was last modified on July 1, 2016, 2:11 pm

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